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189 High St, Cheltenham GL50 1DF, UK – 01242 515450
Recently came into the store to replace my watch which had been stolen. The two female staff members were excellent and very helpful in sorting out the problem and Showed great customer service skills. Overall i'm very pleased with the outcome and appreciate the effort of all staff, continue giving a great service!
Phoned head officed to sort out paperwork needed for having my parteners engagement ring cleaned. Hadn't heard anything for a few weeks so popped into cheltenham on the off chance i missed an e-mail. Staff were friendly as always and extremely helpful. Left with everything i needed plus a smile!
78 Promenade, Cheltenham GL50 1NB, UK – 01242 528526
Thanks to Manageress and staff in Cheltenham branch we have had excellent service and help very calming professional, We would recommend this to anyone, thanks to you all. Mr and Mrs Bryant
We had a watch repaired. Very professional service, very professional staff.
70 Promenade, Cheltenham GL50 1NA, UK – 01242 516238
After having initial problems with a TAG that I got serviced, the after care at Beards, particularly carried out by Melanie Jeffrey was outstanding. She was informative, provided accurate and regular updates to manage my expectations with timing and budget. I was sent a pre-paid package to return my watch which was then fixed, fully serviced and returned to me fully operational. I would recommend using Beards because of the outstanding after-care service that was honoured through the warranty. Thank you.
Excellent service from start to finish, custom design service offered was superb. After care on resizing ring was met with glass of champagne and wedding ring polish - customer service was second to none. Thank you Sophie /Alex for a top job.
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